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The platform

A broadcast tool gives you a console. Convoup gives you infrastructure.

Granular API keys, signed webhook delivery, an LLM intent engine, versioned automations, and a compliance layer — the operations stack you reach for when a simple broadcast tool is no longer enough.

Programmable API layer

165+ REST endpoints across 28 modules, a consistent JSON envelope, standard pagination and rate limiting. API keys carry fine-grained permission scopes and can be restricted to specific WABAs.

Real-time team inbox

One conversation per contact per WABA, workflow statuses surfaced as tabs, 24-hour window tracking, internal notes, priorities, labels, quick replies and automatic CSAT — live over Socket.IO, no polling.

CRM for WhatsApp

Contacts with custom JSONB fields, color-coded tags, nested AND/OR segments materialized asynchronously, and a full activity timeline per contact across every WABA.

Campaign engine

Broadcast, drip and API-triggered sends with deterministic A/B variant assignment, per-campaign throttle, business-hours and timezone scheduling, and a funnel that tracks all the way to reply and revenue.

Automation with intent

An 8-node graph builder (trigger, message, delay, condition, tag, webhook, end) with LLM intent classification, version control with one-click rollback, and a 60-second dedup window.

Compliance & governance

Typed suppression lists, opt-out enforcement, an organisation-wide audit log, 4-tier RBAC and per-device session control — the data trail compliance teams need.

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