Privacy Policy — Convoup

Last updated: [DATE] · Effective: [DATE]

Placeholder requiring legal review. This structure is provided so the page exists and is consistent for Meta verification and GDPR. The wording must be reviewed and finalised by qualified legal counsel before publishing.

This policy explains what data UpGreat World Pvt Ltd. (“Convoup”) processes when you use our website and platform, why we process it, and the choices you have. It applies to our website and the Convoup application and services.

Data we process

Account data, contact and conversation data you bring into the platform, usage and device data, and billing data. We process WhatsApp message data on behalf of your business as a service provider.

How we use data

To provide and operate the service described in our terms
To secure the platform and prevent abuse
To process billing and provide support
To comply with legal obligations

Sharing & sub-processors

We share data with the sub-processors listed on our sub-processors page, and with Meta as required to operate the WhatsApp Cloud API. We do not sell personal data.

Retention & security

We retain data for as long as your account is active or as needed to provide the service, then delete or anonymise it. Security measures are described on our security page.

Your rights

Depending on your jurisdiction you may have rights to access, correct, export or delete your data. See data deletion to make a request.

Contact

Questions about this privacy policy? Email [email protected] or write to UpGreat World Pvt Ltd., [Registered address — replace with your exact registered address].