Last updated: 14 July 2026 · Effective: 14 July 2026
This Refund Policy explains when you are entitled to a refund for a Convoup subscription. It supplements Section 5 of our Terms of Service, which continues to govern billing generally.
If you are on a new paid subscription and cancel within 14 calendar days of your first payment for that subscription, you are entitled to a full refund of the amount charged. This applies once per organisation, to your first paid subscription only — it does not reset on plan upgrades, downgrades, or renewals.
Once the 14-day window has passed, subscription fees are non-refundable for the remainder of the current billing period. You may cancel at any time to stop future renewals; cancellation takes effect at the end of your current billing period and you retain access until then.
WhatsApp conversation fees charged by Meta and passed through via the Service, and any add-on usage charges (e.g. additional message credits, phone number registration fees), are non-refundable once incurred, as these reflect costs already paid to third parties on your behalf.
If we discontinue the Service or a paid feature you rely on with less than 30 days’ notice, we will provide a pro-rata refund for the unused portion of your current billing period, regardless of the 14-day window.
If we suspend or terminate your account for breach of our Terms of Service or Acceptable Use policy, no refund is due for the current or any prior billing period.
To request a refund, contact support with your account email and the invoice or payment reference. Eligible refunds are processed to the original payment method within 7–10 business days of approval.
If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we reserve the right to suspend your account while the dispute is resolved. We encourage you to reach out to support first — most billing issues can be resolved faster that way.
Questions about billing or refunds? Email support, call +91 98912 96555, or write to:
UpGreat World Pvt Ltd.