Last updated: [DATE] · Effective: [DATE]
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You have the right to request deletion of your personal data. This page explains how to make a request and what to expect.
How to request deletion
To request deletion of your data, email [email protected] from the email address associated with your Convoup account and include:
- Your full name and organisation name
- The email address associated with your account
- A clear statement that you are requesting data deletion
What happens after you request
- We will acknowledge your request within 3 business days
- We will verify your identity before processing the deletion
- Deletion will be completed within 30 days of identity verification
- You will receive a confirmation once deletion is complete
What data is deleted
Upon successful deletion, we will remove:
- Your account credentials and profile information
- All contacts and conversation data you brought into the platform
- Campaign and automation data
- Usage logs and activity records
Data we may retain
We may retain certain data as required by law or for legitimate business purposes, including:
- Financial records required for tax or accounting compliance
- Records necessary to enforce our Terms of Service
- Aggregated, anonymised data that cannot identify you
Contact
Questions about data deletion? Email [email protected] or write to UpGreat World Pvt Ltd., [Registered address — replace with your exact registered address].