Acceptable Use Policy
Acceptable Use Policy
1. Prohibited Activities
You may not use the service for spam, harassment, or any unlawful purpose. Without limiting the foregoing, you may not: send spam or unsolicited bulk messaging; use purchased, scraped, or unlawfully obtained contact lists; send messages without valid, records-backed consent or with misleading or invalid consent; circumvent Meta enforcement, platform limits, or rate controls; engage in phishing, fraud, impersonation, or distribute malware; promote regulated or prohibited products or services (including those prohibited by Meta, card networks, or applicable law); or send content that violates applicable law or third-party rights. You must comply with WhatsApp's Business Messaging Policy.
2. Opt-in Requirements
You must collect valid opt-in before messaging customers on WhatsApp. The opt-in obligation stays with your business, and you must maintain records of consent.
3. Template Compliance
You must use approved WhatsApp message templates for business-initiated messages outside the 24-hour window.
4. Content Standards
You may not send content that violates WhatsApp's policies or applicable law.
5. Enforcement
Convoup may investigate suspected violations and may limit, suspend, or terminate your access to the service where we reasonably believe this AUP has been breached. Convoup may cooperate with Meta, payment providers, and law enforcement where required or appropriate, including by disclosing relevant information to address abuse or comply with legal process.
For questions about this AUP, contact For questions about this AUP, contact [email protected]..