Data Deletion
1. Meta Data Deletion Request callback
When a person asks Meta to delete their data, Meta sends a deletion request to the callback URL we registered: https://app.convoup.com/api/whatsapp/data-deletion. We verify the request signature, identify the Convoup account that was connected by that person, and disconnect that account's WhatsApp Business Account — permanently deleting all WhatsApp-derived data (contacts, conversations, messages, templates, automations, broadcasts, and mirrored media) and detaching the webhook subscription at Meta. This is scoped to data obtained through Meta's platform, as Meta's policy requires; it does not close the underlying Convoup account. We then return a public status URL and a confirmation code, as Meta requires.
2. Self-service data export
Download all your data from Settings > Danger Zone > Export Data. This exports a JSON file containing your contacts, conversations, messages, automations, templates, deals, AI configuration, and account settings. Sensitive credential fields (API keys, access tokens) are redacted from the export.
3. Account-owner disconnection
Account owners can disconnect WhatsApp at any time from Settings → "Disconnect WhatsApp" (or via the in-product export and delete endpoints). This detaches the WhatsApp Business Account webhook subscription at Meta; permanently removes all WhatsApp-derived data (contacts, conversations, messages, deals, broadcasts, templates, automations, AI configuration); and removes mirrored media stored in our file storage. Your Convoup account, login, and billing subscription are not affected — you can keep using Convoup and reconnect WhatsApp at any time via Embedded Signup, starting from a fresh workspace. The erased history does not come back.
4. Closing your Convoup account entirely
If you want your Convoup account and login removed as well — not just your WhatsApp data — use Settings > Danger Zone > Delete Account. This permanently removes all data including your login, billing, and account configuration. The action is irreversible. Alternatively, you can email [email protected] and we will process the request within 30 days.
5. What we keep
After disconnection or deletion, WhatsApp-derived data is hard-deleted from primary storage immediately (within 7 days) and ages out of encrypted backups within the backup retention window. Billing invoices are retained for 8 years as required by Indian tax law. The full retention schedule is described in our Privacy Policy (Section 9).
6. Contact
Questions about deletion: [email protected] (Convoup is operated by Upgreatworld Pvt Ltd).