Terms of Service
Terms of Service
1. Acceptance of Terms
By accessing or using the Convoup platform, you agree to be bound by these Terms of Service.
2. Description of Service
Convoup is a WhatsApp Business Platform CRM that provides shared team inbox, contact management, broadcast campaigns, template management, chatbot, automation workflows, conversation analytics, and API access.
3. WhatsApp Business Platform
The Service is built on Meta's WhatsApp Business Platform APIs. Your use of the Service is subject to Meta's Business Terms and Policies.
4. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
5. Acceptable Use
You agree to use the Service in compliance with all applicable laws and WhatsApp's Business Messaging Policy.
6. Meta Conversation Charges
Meta may charge the customer directly for WhatsApp Business Platform usage, including applicable conversation or message-related fees, according to Meta's current pricing, billing rules, and account arrangements. Convoup separately charges for access to its software, infrastructure, support, and optional services. The customer is responsible for maintaining any payment method or billing relationship required by Meta.
7. Customer Ownership
As between the parties, the customer retains ownership of its WhatsApp Business Accounts, phone numbers, contacts, message content, templates, and business data. Convoup retains ownership of its software, APIs, documentation, interfaces, workflows, and other underlying technology. Convoup may process service-generated logs, metadata, and aggregated or de-identified information as necessary to provide, secure, maintain, and improve the services, subject to the applicable privacy terms.
8. Authorization
The customer may authorize Convoup through Meta's Embedded Signup flow to access and operate the selected WhatsApp Business Account, phone number, and related assets on the customer's behalf. The scope of access depends on the permissions granted by the customer and Meta. The customer controls which assets are connected. Convoup does not acquire ownership of those assets. The customer may disconnect or revoke access through the applicable Meta controls or Convoup workflow.
9. Customer Responsibilities
You are responsible for obtaining valid opt-in consent and maintaining consent records; using only approved WhatsApp message templates for business-initiated messages; honoring opt-outs and complaints; not sending prohibited or unlawful content; complying with Meta's Business Messaging Policy and applicable law; keeping your business information accurate; and maintaining any payment method or billing relationship required by Meta.
10. Suspension
Convoup may suspend or limit your access where there is spam, abuse, or excessive block or complaint rates; invalid or missing consent; promotion of prohibited products or services; Meta enforcement action; a security incident; or non-payment.
11. Disconnect and Revocation
You may disconnect or revoke Convoup's access to your WhatsApp Business Account, phone number, and related assets at any time through the applicable Meta controls or the Convoup workflow. Upon disconnection, Convoup's authorization to access those assets ends, subject to any data handling required by these Terms or applicable law.
12. Intellectual Property
The Service and its original content, features, and functionality are owned by Convoup and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
13. Termination
We may terminate or suspend your access to the Service immediately, without prior notice, for conduct that we determine violates these Terms.
14. Limitation of Liability
In no event shall Convoup be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page.
16. Contact Us
If you have any questions about these Terms, please contact us at [email protected].