AI-Assisted Support
Live preview of Convoup's AI-Assisted Support interface in action
The Challenge
Agents spend too much time on routine questions (order status, pricing, hours). These have known answers, but answering manually is slow. Hiring more agents doesn't scale. On WhatsApp, response time impacts quality rating. However, you cannot let AI auto-send messages — every message represents your brand, and incorrect AI responses can damage trust or violate WhatsApp policies.
How Convoup Helps
Convoup's AI-assisted support uses Groq Cloud and Anthropic Claude to suggest draft replies. Agents review and edit the suggested reply before sending it. For common questions, the AI can auto-deflect via the chatbot. When confidence is low or the customer requests a human, the conversation escalates to a human agent. AI never sends messages automatically — every outbound reply requires human approval.
- AI suggests draft replies; agents review and edit before sending.
- Auto-deflect common questions via the AI chatbot.
- Clean handoff to human agents when needed.
- Customers can always request to speak with a human.
- AI providers: Groq Cloud, Anthropic Claude.
Works with Shared Team Inbox and Automation Workflows.
AI drafts only — it does not auto-send. Content is sent to AI providers only when a user requests a suggestion, and it is not retained after the response is generated. Customers can disable AI per inbox. See the Security page and DPA for details.
Human-in-the-Loop AI Assistance
Smart Reply Suggestions
Generate context-aware reply drafts that agents can review, edit, and approve in one click.
Try AI Support
Zero Unapproved AI Messages
Strict policy enforcement prevents AI from dispatching messages without human review.
Multi-Model Flexibility
Leverage top-tier models (Groq Llama & Claude 3.5 Sonnet) tailored to your knowledge base.