About Convoup
Our Story
Convoup was founded on a simple belief: growing teams deserve both affordable pricing and reliable support. We saw too many businesses forced to choose between expensive enterprise tools and cheap alternatives that leave you on your own.
We spent years working with WhatsApp Business Platform integrations and saw the same pattern repeat: businesses wanted to run customer conversations on WhatsApp, but the available tools were either prohibitively expensive or lacked the features growing teams actually need. We started Convoup to fix that — to build a product that gives small and medium businesses the same capabilities that enterprise tools offer, at a price that makes sense for their stage.
Our Vision
To become a leading global platform for WhatsApp-based business communication and automation. We aim to make customer conversations simple, accessible, and highly efficient for everyone — from small startups to large enterprises.
Our Mission
- ✓Automate customer communication with intelligent workflows
- ✓Improve marketing efficiency with targeted campaigns
- ✓Enhance customer support with shared inbox and AI tools
- ✓Scale operations with a reliable, API-first platform
- ✓Build strong and lasting customer relationships through WhatsApp
What We Believe
For growing teams — in ecommerce, agencies, enterprises, education, real estate, and healthcare — who run customer conversations on WhatsApp and are underserved by slow, impersonal vendors.
What We Build
Convoup is a WhatsApp Business Platform CRM — a conversational engagement and customer-management layer built on top of Meta's WhatsApp Business Platform APIs.
“One shared WhatsApp number your whole team can run — for support, sales, and campaigns — with the contacts, automation, and analytics to back it up.”
Platform Features
Shared Team Inbox
Manage all customer conversations from a unified inbox. Respond to messages in real-time and collaborate with your team.
Contact Management
Organize and manage your contacts with advanced filtering, grouping, and labeling features. Segment your audience for better targeting.
Broadcast Campaigns
Create, schedule, and manage marketing campaigns with ease. Reach your audience effectively with targeted messaging.
Template Management
Create and manage WhatsApp-approved message templates for consistent and policy-compliant communication.
Chatbot & Automation
Automate responses using intelligent chatbot workflows. Reduce manual effort and ensure instant replies to customer queries.
Analytics & Reporting
Monitor campaign performance, message delivery, and user engagement with detailed analytics and insights.
API Access
Integrate Convoup with your existing systems using our powerful REST APIs. Automate workflows and enhance functionality.
Multi-User & Team Management
Assign team members, manage roles, and collaborate efficiently within your organization.
Why Convoup
Human Support
Not a bot-only helpdesk. Real humans, ready to help when you need them through the dashboard and at [email protected].
Dedicated Account Manager
A named person who knows your business and your setup. Someone you can call when it matters.
Fast Response SLA
When something breaks on a live customer channel, we respond fast. Because "we'll get back to you in 48 hours" is unacceptable.
Who Can Use Convoup
- ✓Startups looking to automate customer communication
- ✓Small businesses aiming to improve marketing and support
- ✓Agencies managing multiple clients
- ✓Enterprises requiring scalable communication systems
- ✓E-commerce platforms and service providers
Team
Convoup Team
Engineering, Product & Support
A small, focused team building tools for WhatsApp Business Platform customers. We ship weekly, respond to support tickets within hours, and maintain direct lines of communication with every customer.
Our Commitment
At Convoup, we are committed to continuous improvement and innovation. We regularly update our platform with new features, performance enhancements, and security upgrades to provide the best possible experience for our users. We also ensure that our platform remains compliant with WhatsApp and Meta policies, so businesses can operate without risk.
Future Goals
- ✓More advanced AI automation features
- ✓Enhanced analytics and reporting tools
- ✓Deeper integrations with third-party platforms
- ✓Improved user experience and UI design
- ✓Global expansion and multi-language support
Meta Tech Provider
Convoup is in the process of becoming a Meta Tech Provider. We use Meta's Embedded Signup to onboard customers and access their WhatsApp Business Accounts through the official authorization flow.
Company & Legal
Convoup is operated by Upgreatworld Pvt Ltd, a company registered in India.
Business address: Welldone Tech Park, Sector 48, Gurugram - 122018, Haryana, India
Customer support: [email protected]
Convoup is an independent technology provider and is not owned, sponsored, endorsed, or certified by Meta Platforms, Inc. or WhatsApp LLC.