Privacy Policy
Privacy Policy
1. Introduction
Convoup is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include account information, business information, customer data you process through our platform, and usage data.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process transactions; send technical notices and support messages; respond to your comments and questions; and monitor usage patterns.
4. Customer Data
You own your customer data. We process customer data solely to provide the Convoup service. We do not use your customer data for advertising or marketing purposes.
5. Data Sharing
We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our platform, including WhatsApp Business Platform (Meta), cloud hosting providers, and analytics providers.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide you services.
8. Your Rights
You have the right to access, correct, or delete your personal information. You can manage your account information through your account settings or by contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
11. Data Deletion
You may request deletion of your data through Meta’s Data Deletion Request mechanism or by disconnecting WhatsApp from Settings, which permanently erases your WhatsApp-derived data while keeping your ConvoUp account active. To close your ConvoUp account entirely, contact [email protected]. Our registered Meta Data Deletion Request callback is https://app.convoup.com/api/whatsapp/data-deletion. See our Data Deletion page for the full process.